Privacy & cookies

Who we are

Aerogel Core Limited is the controller of personal information described in this notice. We are registered in England and Wales under company number 14077087.

Contact: info@grafaero.com

Information we collect

If you contact us, we may receive your name, work contact details, organisation, the content of your enquiry and subsequent correspondence. Our hosting provider may also process routine technical logs, such as IP address, browser information and request time, to operate and secure the website.

How we use information

We use personal information to respond to enquiries, discuss potential or existing work, deliver services, maintain business records, protect our systems and comply with legal obligations. Our lawful bases may include legitimate interests, steps before entering a contract, performance of a contract, consent and legal obligation, depending on the circumstances.

Sharing and retention

We do not sell personal information. Website enquiry submissions are handled through Netlify Forms so that Aerogel Core can receive and respond to the message. Netlify may store the submission and provide notifications to us as a service provider; its privacy statement explains its handling of personal information. We may also share information with other service providers and professional advisers where necessary, or with public authorities where legally required. We retain information only for as long as it is reasonably needed for the relevant business, legal, security or record-keeping purpose.

Cookies

This website does not intentionally use non-essential analytics or advertising cookies. Essential technical storage may be used by the hosting platform to deliver and secure the site. If analytics or other optional services are introduced, this notice and the consent controls will be updated before those services are enabled.

Your rights

Under UK data protection law, you may have rights to access, correct, erase or restrict your personal information, object to certain processing and request data portability. You may also withdraw consent where processing relies on consent.

To exercise a right, email info@grafaero.com. You can also raise a concern with the UK Information Commissioner's Office at ico.org.uk.